Support
Downtime is not an option for businesses that need up-to-the-second access to their data. We understand the impact that disruptions cause and provide the rapid and comprehensive support you need to quickly resolve any situation that may arise.
Our support team is ready to help you get the most from your BEAM deployment. We have extensive industry knowledge and experience that enables us to quickly solve complex issues and keep you on the cutting edge of technology.
Beam Software believes that one of the key drivers of our clients’ success is the high-quality product support that we provide; we understand the critical role that our software plays in the success of your business. Our Customer Success Team is staffed by highly-trained professionals, each of whom has experience in the collections industry and has used BEAM in their day-to-day operations at a receivables firm. This allows us to truly understand the root of any issue you may be facing. Our Team’s experience gives them the ability to communicate more effectively and see things from the user perspective.
We assign each BEAM client a Dedicated Success Representative (DSR) who learns about each client’s business and its unique needs. By better understanding the individual processes and organizational needs of each business, we can provide deeper customizations and more comprehensively fine-tune your unique BEAM deployment. The DSR relationship is ongoing to assist with enhancing your deployment and accommodating your changing business needs.
We encourage our clients to contact us for a quick resolution to any issues or for fast answers to any questions. You can reach us by phone, email, or a support ticket. BEAM utilizes a comprehensive tracking system that enables you to monitor the progress of your support ticket item. We take great pride in the communication, availability, and skill of our team members. If a need arises, contact us immediately and the Beam Software Support Team will communicate with you while coordinating with our Product Development Team, providing you with cohesive support and unparalleled responsiveness.
