In early March 2020 Beam Software had enacted parts of our Business Continuity and Disaster Recovery Plan protocols to ensure uninterrupted operations for our customers. This included typical protocols for an emergency like a hurricane that Beam Software has successfully endured before.
We have also taken appropriate precautions to protect our staff and their families as the events surrounding the COVID-19 pandemic continue to evolve. During these unprecedented times, we are responding in flexible ways and maintaining our focus on the safety of our employees and the ongoing support of our customers.
As part of our plan to protect the health and well-being of our staff, we are following the Safer at Home order from the state of Florida. As of March 24, 2020, our employees have been working remotely and will continue to do so through the middle of May.
As we transitioned to a remote workforce, Beam Software executives held a virtual, company-wide town hall meeting to allow employees to communicate their concerns and answer any questions they had. We further supported our team by provisioning the necessary equipment such as desktop VoIP telephones, monitors, and VPN software to allow them to successfully work from home. We are continuing to meet regularly with our employees to assess conditions and ensure that our customers continue to receive the same high-quality level of support.
Our employees are our biggest asset. Before the start of the pandemic each Beam Software employee was given his or her annual performance increase while management and executives decided to adopt a salary freeze for themselves. In doing so, we are controlling expenses while taking care of our employees and providing them a measure of financial stability during these uncertain times.
Beam Software is taking appropriate precautions to protect our staff and their families as the events surrounding the COVID-19 pandemic continue to evolve. During these unprecedented times, we are responding in flexible ways and maintaining our focus on customer support.
Our dedicated employees are our biggest asset. To help them endure the challenges of the Coronavirus pandemic, each Beam Software employee was given a performance raise while management and executives accepted a hiring freeze. In doing so, we are controlling expenses while taking care of our employees and providing them a measure of financial stability in these unprecedented times.
“The health and safety of our employees and the community at large is our top priority. We appreciate the flexibility and commitment our employees have shown throughout this transition. These are extraordinary times and we are taking the necessary steps to meet the challenges of the COVID-19 pandemic while doing all we can to combat the potential spread of the virus,” says Thomas Mohr, CEO of Beam Software. “Our core operations continue without interruption and we encourage our customers to reach out to us with questions or for needed support. While working remotely, the Beam team will provide you with the same exceptional service you have come to trust and rely on to keep your business running efficiently, compliantly, and securely.”
Beam Software continues to actively monitor industry information, guidance, and recommendations surrounding COVID-19 through RMAI Member Alerts and the ACA Daily Huddle.
To reach a member of our team, please email us at firstname.lastname@example.org, call us at 1-800-212-2326, or utilize our Beam Software WebSupport Portal Login.
For more information on COVID-19, please visit the Florida Health COVID-19 website or the Centers for Disease Control and Prevention Coronavirus website.
About Beam Software
Headquartered in Sarasota, FL, Beam Software helps receivables management firms create success by increasing the speed and ease with which they do business. Beam Software’s system of record meets the unique compliance requirements that collection businesses demand by providing the most reliable and innovative system of record solution for receivables management firms. Beam Software reduces risk, increases compliance, and maximizes efficiency while continually providing best-in-class support for our clients.